Encompass Home Health

Patient Service Specialist / Call Back Coordinator - Home Health

HOME OFFICE - Dallas, TX Encompass Home Health & Hospice
Requisition Type
Home Office


  • Assess the overall patient experience of services by collecting complete, accurate, and unbiased information from the patient or caregiver. 
  • Identify patients that require further medical evaluation for home health or hospice services. 
  • Provide exceptional customer service to patients, caregivers, customers, and providers.


  • Previous experience in a clinic, hospital, or home health call center setting is strongly preferred.
  • Exceptional verbal communication skills and a pleasant phone presence is a must. 
  • Ability to provide outstanding customer service while utilizing active listening skills.
  • Must be able to maintain an unbiased objective to patient/caregiver feedback.
  • Comfortable with achieving productivity metrics in a fast paced environment. 
  • Must have a high school diploma or equivalent.
  • Strong typing, clerical and computer skills.

If you are interested in this position, please APPLY NOW by completing an online application! 




Encompass Home Health & Hospice is searching for a Patient Service Specialist to join the Care Management Team at our corporate office in Dallas, TX. 


This is a great opportunity to personally connect with patients to learn about their experience when they received services from Encompass.


Hours: Monday - Friday, 8:00am - 5:00pm

Location: 6688 North Central Expressway, Dallas, TX 75206


Encompass Home Health & Hospice is one of the largest Medicare certified Home Health and evidence-based practice providers in the nation. Year after year, Encompass is ranked among the best places to work in our markets.


As we continue to grow and expand, there is no better time to join the Encompass family!





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